Geek Masters is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary
Digital Service Cloud software technology platform, Geek Masters delivers support services to millions of customers globally and its services are available on a basis, 365 days a year. Geek Masters recently
launched on-ground support services as well, which are currently available across continental USA. With a growing global footprint, Geek Masters services are available in the United States, the United Kingdom,
Canada, Australia, UAE the GCC, India and Singapore.
High Levels of Customer Satisfaction
Geek Masters offers incident based services for tech support and long-term unlimited subscription plans from one to three years. Customers can choose from various channels to contactGeek Masters including
web-based support, real-time phone, chat, and e-mail or on-ground technicians. It offers a comprehensive suite of service offerings, including diagnosis and repair, installation and maintenance services for multiple
devices, software applications and other products, including PCs, digital cameras, MP3 players, printers, etc. Geek Masters also provides support for a range of Apple devices. The customer satisfaction scores of
Geek Masters are amongst the highest in the technical support industry.One-stop-shop
The wide range of service offerings by Geek Masters is brand-agnostic, which makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on Geek Masters to address many
of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase.
Geek Masters proprietary technology platform, called Digital Service Cloud gets smarter with every customer interaction. It documents every problem, solution, and relevant hardware and software specs while
capturing each customer’s demographic information, and creates a behavioral profile. All this information is available at the fingertips of Geek Masters Tech Experts, combining a powerful knowledge base with
a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support any time of the day and any time of the year.