Geek Masters technical support plans are created to make sure that they fulfill customers need in an affordable price. Our technical support is highly affordable and can be extremely beneficial to home and business end-users. You can choose our subscription plans as per your requirement and budget, and pay per issue or subscription based plan.
Geek Masters will provide Support Services to customer during the Support Period at the Support Level that has been purchased and is been confirmed to the Customer in this digitally signed document. Customer will not be entitled to receive Support outside of the Support Period. The service portfolio is to be only delivered on request through mediums such as Phone, Chat and E-mail. Onsite support and hardware warranty is not included in this support service module.Responsibilities
Customer will cooperate with and follow the instructions given by any Geek Masters phone analyst. Experience shows that most system problems and errors can be corrected over the phone as a result of close cooperation between the user and the analyst or technician. Customer will complete a backup of all existing data, licensed copy of all necessary software and programs on all affected systems prior to and during the delivery of this Service. Customer should make regular backup copies of the data stored on all affected systems as a precaution against possible failures, alterations, or loss of data. Geek Masters will have no liability for corruption caused by software or its services on any customer data, software, or hardware that may arise out of services provided or due to a hardware malfunction.Terms To Use The Service
Geek Masters always share a payment page with customer for making the agreed payment rather than asking for credit card details over the phone. Geek Masters never store any credit card information of customer, hence at Geek Masters we don’t have any recurring payment facility, however in case if a customer is required to pay more for upgrading the services then he/she will be required for filling up a new payment page. Payments are always made on a secure payment page and customers are requested to verify the security certificate of the payment page before making the payment. Additionally, customers are also requested to check the amount quoted on the payment page before completing the payment page. Once a payment is processed, customer will receive a payment receipt on his email address used on the payment form and later will also receive a digitally signed contract document against the payment describing the support plan opted by the customer.Payment, Upgrading And Downgrading Terms
If Geek Masters support team is not able to resolve even a single issue within 10 Days of the subscription purchase then refund will be made for the full payment made by the customer. However, if one or more issues are fixed and customer still wants refund of his\her amount before time period mentioned in the agreement then partial refund will be done after subtracting the service charge on fixed issues. Geek Masters reserves the right to either deduct a minimum of $99 or 25% of the total amount charged, whichever is higher. In short, for X number of cases resolved a charge would be made and rest of the amount would be refunded. Once a refund request is approved, it takes about 4-5 business for the amount to be credited in the customer’s account. The refund amount automatically gets credited into the same card used by the customer for making the initial payment. For every refund request approved and amount refunded, customer will receive an email communication confirmation.End User License Agreements (Eula) Â€“ Generally
In connection with our Service, we may provide to you, the use of certain software which is owned by Geek Masters or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose. The Software may be accompanied by a EULA from Geek Masters or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.Limitation Of Liability
Not with standing anything to the contrary in no event shall Geek Masters be liable to you in excess of the amounts actually paid by you to Geek Masters under the Plan Order that is the subject of the dispute.Updated by The Geek Masters Team on April 20, 2016